Get answers to some frequently-asked questions about using Marco.

You cannot change your account email by yourself. Instead, you can contact your company's Marco Platform administrator to change the account email for you.

To change your account password:

To find out how to update your own information, refer to Update your information in the Staff Guide.

If you have been relocated to another country as an Expat, you will be assigned a host country and a home country for contractual and payroll purposes.

For more information on designated countries, refer to Designated countries, Expats, locals.

A Reporting Manager denotes the staff's direct manager in day-to-day work. All Reporting Managers can approve leave and expenses for their managed staff even without time or payroll access. Each staff can only have one Reporting Manager.

A Data Manager can manage the staff's HR information in Marco, depending on their access privilege. For example, a Data Manager with time access can manage the staff's leave entitlement and approve leave. A Data Manager with payroll access can manage the staff's pay details, run payroll reports, and so on. Each staff can have multiple Data Managers, who are typically the HR and payroll administrators for the staff.

Each staff can only have one Reporting Manager at all times. To allow multiple managers to approve leave requests or expenses, you can add them as the staff's Data Manager. Ensure that these Data Managers have the appropriate access privilege for approving leave requests or expenses (time access or payroll access).

Ensure that the user's profile type is set as Manager Only or Manager & Staff before adding the user as a Reporting Manager or Data Manager for a staff. Only users with these profile types can manage other users in Marco.

For more information on profile types, refer to Profile type.

Once the leave type is granted to you in Marco, you can make a leave request using Marco. For more information on requesting leave, refer to Request leave in the Staff Guide.

The allowances in a user's salary details are regular or expected allowances, such as a monthly transport allowance or a one-time home office allowance. These allowances are typically stated in the staff's employment contract.

The allowances in a user's expense records are ad-hoc allowances, such as a transport or food allowance for a business trip. These allowances are granted for certain expenses that may be incurred during a trip, and are usually not part of the staff's salary details.